Return Policy
We put customer satisfaction first and hope that every purchase you make at AroundFire is a pleasant one. If you are not completely satisfied with the product you received, return your order to us within 30 days of the delivery date, and we’ll process a full refund back to the original payment method.
- Returns only accepted of products purchased from aroundfire.co. We do not accept returns from 3rd party distributors.
- Returns are accepted of unopened items, and of items that are opened but unused. Any product that is used or damaged and returned will not be refunded.
- The customer is responsible for return shipping costs. We encourage you to ship via a service that offers tracking and insurance. We are not responsible for items lost or damaged during transit.
To initiate a return, please contact us at support@aroundfire.co. One of our team members will be in touch soon!
*Note: Do not return the product by yourself before receiving our reply after applying.
Warranty Policy
Our official warranty covers defects and/ or workmanship issues that occur in the first three years and as detailed below. However, we aim to earn your loyalty for life and want to ensure that every AroundFire interaction is an awesome experience, so if you ever have an issue, send us an email and we'll do our best to get you squared away.
- The Limited 3-year warranty covers any product that is purchased from aroundfire.co which fails due to a defect in materials or workmanship as long as the product is used normally and in accordance with the purposes it was designed for. If your product covered by this warranty fails due to a manufacturing defect we will repair it without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper use, negligence, or normal wear and tear.
- This warranty applies only to customers who purchase directly from the aroundfire.co, stores, or an authorized dealer and does not cover second-hand purchases. If you purchased from an authorized dealer, please provide proof of purchase with any warranty claims.
- Please note that the warranty is voided if you modify or disassemble the grill table, drill into or weld on the product parts, pour lighter fluid into the grill, or use any harsh cleaners on it.
- Please note that due to the consumable nature of fire mesh, we only provide a warranty period of 50 uses/1 year for fire mesh.（Fire mesh is a replaceable product.）
Disclaimer of Liability
Stay safe. Before using our products, make sure to read and follow all safety instructions carefully. Although our gear is designed with top-notch quality and safety in mind, anymaka is not liable for injury to yourself or others as a result of using our products. We urge you to diligently read and adhere to the safety instructions and use gear wisely and with safety in mind.
If you have any questions, feel free to contact us at support@aroundfire.co.
